Refund policy

At 2nd City Psych, we strive to ensure your complete satisfaction with every purchase. Due to the personalized nature of our products, we do not accept returns unless the product arrives damaged.

If you receive a damaged product, please reach out to our customer service team within 14 days of receiving your order to request approval for a return. Our team will assess the damage and provide further instructions on returning the product.

To initiate the return process, please contact us using the form found on our contact page or email info@2ndcitypsych.com. Please note that returns will only be accepted with prior approval from our team.

Thank you for your understanding. We are committed to providing you with high-quality products and exceptional customer service.